Payment
Our shop is powered by PAYPAL which accepts Secure payments by: Visa, Mastercard, American Express and Discover or regular account payments. You are not required to have a Paypal account to purchase from this store. eCheck payments will not be shipped until the eCheck amount has cleared.
Sales Taxes
Sales tax is charged based on shipping address, only to states where shop.hokwai.com has a physical presence. Currently, this includes:
new york
4.375% will be applied to all clothing under $110.
8.875% will be applied to all clothing more than $110.
Shipping
Orders received before 3pm Monday - Friday EST (Eastern Time) are usually processed between 24-48 hours and shipped within 1-3 business days using USPS with a tracking number pending item availability and credit card verification. Orders placed after 3pm (EST) will begin processing the following business day (This excludes Saturday Sunday and Holidays). We use USPS for all orders and we do not offer Saturday deliveries. Standard U.S. shipping will usually take 5-7 business days after your order has been processed. In case of an ordering backlog during the holiday seasons, you will be contacted immediately with our estimated time or arrival.
International
International delivery time varies by country. Please allow 1-2 weeks. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information. Orders shipped outside the U.S. are subject to regular customs duties and fees which Hok Wai LLC is not responsible for. Hok Wai LLC is not responsible for any lost items while in international transit.
Refused Shipments of International Orders
If you decide to refuse any shipments from pixiemarket.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Hok Wai LLC. This amount will be subtracted from your merchandise refund.
Returns
Returns are allowed within 7 days of receipt for domestic orders and 21 days for international orders. Items must be in brand new reselling condition. A possible re-stocking fee will vary on the amount of items returned. Items marked as Final Sale do not apply for any exchanges or returns. Contact us about your return. Returned items must HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please complete the return/exchange portion of your invoice and include it with your package. We only offer exchanges for the same item in a different size or color. Exchanges not available for International orders. NOTE: Shipping and handling and customs charges are non-refundable
follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the return merchandise and include the completed return/exchange form in an appropriate shipping box or envelope, and send back to us using an insured service to the address below. (We cannot accept responsibility for packages that we do not ship ourselves).
When will my credit card be refunded?
Once we receive your package, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.